Privacy Policy

1. Introduction

Vellum ("we", "us", "our") is a document organisation and household records service based at 41 Tha Phae Road, Chang Khlan, Muang, Chiang Mai 50100, Thailand. We are the data controller for personal information collected through this website and through our service engagements.

We are committed to handling personal information carefully and with respect. This policy explains what information we collect, how we use it, and what rights you have in relation to it. It applies to information collected via this website, via our contact form, and in the course of delivering our services.

For questions about this policy or about how we handle your information, please contact: [email protected]

2. Information We Collect

2.1 Information you provide directly

• Name and contact details (email address, telephone number) submitted via our contact form
• Messages and enquiries submitted to us
• Information shared during service engagements, including details about household documents and family circumstances (only as needed to deliver the service)

2.2 Information collected automatically

• Website usage data via analytics cookies (if you have accepted analytics cookies)
• Technical information such as browser type and IP address, collected by our hosting provider

2.3 Legal basis for processing (PDPA, Thailand)

We process personal information on the following bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA): your consent (for optional cookies and marketing), the performance of a contract or steps prior to entering one (for enquiries and service delivery), and our legitimate interests (for website security and service improvement, where these do not override your rights).

2.4 Retention

Contact enquiry information is retained for up to two years unless you ask us to delete it sooner. Service engagement records are retained for up to five years for administrative purposes. Cookie preference data is retained for one year.

3. How We Use Your Information

• To respond to enquiries and arrange service appointments
• To deliver our document organisation and household records services
• To send information about our services if you have asked us to
• To improve this website based on anonymised analytics data
• To comply with legal obligations

We do not sell personal information. We do not share it with third parties except where necessary to deliver our services (for example, a secure document printing service) or where required by law.

4. Data Protection Measures

We store digital records on encrypted servers with access controls limited to Vellum staff. Physical records and printed materials produced during service engagements are handled and stored securely and returned to clients or securely destroyed at the close of each engagement. We do not retain copies of client documents.

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant supervisory authority as required under applicable law.

5. Cookies

This website uses cookies for essential site functions and, with your consent, for analytics. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the site to work.

6. Your Rights

Under Thailand's PDPA, you have the right to:

• Access — request a copy of personal information we hold about you
• Rectification — ask us to correct inaccurate information
• Erasure — request that we delete your information, subject to any legal retention requirements
• Portability — receive your information in a structured, commonly used format
• Objection — object to processing based on legitimate interests
• Withdrawal of consent — withdraw any consent you have given at any time, without affecting the lawfulness of processing before withdrawal
• Lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

This website may contain links to external resources or official government websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently done so, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. For significant changes, we will make a notice available on this website. Continued use of our site or services after changes constitutes acceptance of the updated policy.

10. Contact

Data controller: Vellum

Address: 41 Tha Phae Road, Chang Khlan, Muang, Chiang Mai 50100, Thailand

Email: [email protected]

Telephone: +66 53 274 6018